Everise, a global provider of healthcare customer experience services, has announced the completion of its acquisition of Continuum Global Solutions’ healthcare and utilities verticals from Skyview Capital. This move marks an expansion for Everise into new sectors, including its first entry into the utilities market.
The deal brings more than 8,000 customer experience professionals from Continuum Global Solutions (CGS), based in the United States, Colombia, and the Philippines, under Everise’s operations. As a result, Everise’s workforce now exceeds 28,000 employees worldwide.
With this acquisition, Everise aims to enhance its service offerings in essential industries such as healthcare, insurance, and utilities. The company plans to provide advanced solutions for clients that include specialty clinics and retail pharmacy services.
Sudhir Agarwal, Founder & CEO of Everise said: “As essential services industries evolve, delivering exceptional customer experiences requires innovation, scale, and a people-first approach. Our acquisition of CGS’ healthcare and utilities verticals marks a transformative chapter in Everise’s growth trajectory. We are strengthening our ability to address the intricate needs of customers in industries critical to everyday lives, while charting new paths to elevating client and customer experiences.”
Since its founding in 2016 with backing from Brookfield and Warburg Pincus, Everise has focused on combining technology with human expertise to transform customer experiences across various sectors such as transport, logistics, insurance, financial services and technology businesses. The company says it will continue developing AI-driven analytics and automation alongside its people-centric approach.
Continuum Global Solutions was established in 2019 as a business process services partner with a presence in 13 countries through 25 sites. It is part of Skyview Capital’s portfolio.
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