Everise has announced an exclusive partnership with Sanas to integrate real-time speech understanding technology into its customer experience solutions for the healthcare sector. The agreement gives Everise exclusive access to Sanas’ services within the healthcare Business Process Outsourcing (BPO) provider domain.
The collaboration aims to improve customer satisfaction, productivity, and cost efficiency by using Sanas’ proprietary artificial intelligence-powered speech and accent conversion technology. Both companies are working together to implement this technology in Everise’s operations, with early results showing improved customer satisfaction.
Sudhir Agarwal, Founder & CEO of Everise, said: “We are excited to partner with Sanas to bring their state-of-the-art technology exclusively to our clients in the healthcare services sector. Everise is committed to transforming customer experiences through innovation. Integrating Sanas’ technology into our solutions will enable us to achieve greater customer satisfaction, connecting people better and delivering a truly global and inclusive customer experience no matter where the customer, or client, is located.”
Maxim Serebryakov, CEO of Sanas, stated: “We’re thrilled to partner with Everise to deliver exceptional and inclusive customer experiences in the world of healthcare. With our mission, vision and purpose, we have patented a real-time speech understanding technology which is our first foray into making live communications more inclusive for a globally distributed workforce. This ties directly into Everise’s operations globally and opens new opportunities.”
Everise was founded in 2016 as a global outsourcing company focused on healthcare services and now employs 20,000 people across eight markets. The company emphasizes a people-focused culture aimed at driving high levels of customer service.
Sanas was established in 2020 and offers what it describes as the world’s first real-time speech understanding platform powered by generative AI technologies. Its offerings include patented accent translation technology and background noise elimination features.
Both companies indicate that this partnership represents a step forward in making communication clearer for customers while supporting an inclusive environment for agents worldwide.
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