Providing feedback in the workplace is essential for team development and improvement. When handled correctly, it helps identify strengths and areas for growth. However, if not managed carefully, feedback can be perceived as personal criticism and lead to conflict.
Constructive feedback is distinguished by its focus on behaviors rather than individuals. Its goal is to facilitate learning and continuous improvement. According to the article, "The difference between negative criticism and constructive feedback lies in the intention. Criticism emphasizes the error; feedback contextualizes it and proposes solutions." Maintaining open communication channels is also important: "Giving feedback with respect and clarity creates an environment where everyone feels comfortable sharing and receiving comments."
Preparation plays a significant role in how feedback is received. The article notes that providing observations in private settings, at appropriate times, enhances receptivity. Clarity matters as well; basing comments on specific facts instead of generalizations prevents defensiveness.
When delivering feedback, balancing positive recognition with suggestions for improvement encourages motivation rather than resentment. Structuring conversations toward future actions—such as suggesting what could be done differently next time—supports ongoing development.
The tone of voice and empathy are key elements: understanding how another person might feel allows the message to be delivered supportively.
Poorly managed feedback can damage trust within teams, reduce willingness to communicate, and hinder innovation. If the process becomes focused solely on criticism, employees may become defensive or disengaged.
The article highlights that tools designed to support employee well-being—like Planillas Inteligentes, a partnership between Empresa and Banco Industrial—can help strengthen these processes by offering benefits that promote holistic development. Such initiatives contribute to a culture of open communication and ongoing improvement.
Feedback provided constructively demonstrates belief in employees’ capacity to grow: "Beyond correcting mistakes, giving feedback is an act of trust: it tells the other person we believe in their ability to improve."
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