American Chamber of Commerce in Guatemala recently issued the following announcement.
WORKSHOP: SERVICE PROFESSIONALS LEAVE A MARK
July 25 @ 8:00 a.m. - 12:00 p.m.
Regular Price: Q375.00 | Price for members: Q300.00
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Goals:
Understand the meaning of leaving a mark on customers and what to do to achieve it
Recognize the main frustrations of customers through their own experience
Understand the relationship between internal training and the generation of extraordinary service
Know some coaching strategies, applied to building relationships to put them into practice in customer service
Establish the appropriate moments to leave a mark according to the type of client
Understand and manage the moments of truth in each relationship with customers, implementing actions that generate enthusiasm
Details
Date:
July 25
Hour:
8:00 a.m. - 12:00 p.m.
Price:
Q375
Event Category:
Amcham Events
Web page:
https://www.exxpertapps.com/invitacion/validation.php?globalkey=e308db4d7e1c5aae537911dbaa901856
Organizer
Andrea Loarca
Phone:
2417-0815
E-mail:
aloarca@amchamguatemala.com
Place
Amcham Offices
5 avenida 5-55 zona 14
Guatemala , Guatemala 01014 Guatemala+ Google Map
Phone:
24170815
Web page:
http://www.amchamguate.com
Original source: https://amchamguate.com/event/taller-los-profesionales-del-servicio-dejan-huella/