Everise, a customer experience company, has opened a new microsite in Cauayan City, Isabela, Philippines. This move marks the first time a Business Process Outsourcing (BPO) provider has set up operations in the province. The expansion is part of Everise’s strategy to grow its global presence by establishing smaller sites closer to local talent pools.
The new office at Plaza Isabelle Building currently employs over 300 agents and plans to increase this number to more than 1,000. The site features training facilities and collaborative spaces aimed at supporting employees and delivering quality customer service.
Sudhir Agarwal, Founder & CEO of Everise, stated: “Being pioneers in Isabela isn’t just about expansion for us; it’s about our unwavering dedication to bringing superior jobs, a stellar workplace, and a positive impact to the local community. This new microsite marks the latest addition to our right-shoring growth strategy, matching strong talent and geolocation benefits to deliver outstanding service experiences. Everise is here to transform lives, forge partnerships, and redefine customer experience, one interaction at a time.”
The company is also introducing its hybrid Work-At-Home model at the Isabela site. This approach combines on-site work with remote options and aims to promote work-life balance for employees.
Everise has engaged with local government agencies, universities, and other partners since entering the community. Its corporate social responsibility program has included providing solar power and audio/visual equipment to schools in Palanan.
Kristine Bondoc, Senior Vice President of Operations for Everise Philippines said: “I would like to extend my appreciation to the local Cauayan City government for supporting us in becoming the first BPO to enter Isabela. We are excited to realize a vision that will benefit the city for years to come, by providing members of minority communities, such as Persons with Disabilities (PWD) and LGBTQIA+, with meaningful and gainful employment opportunities that are close to their homes.”
A ribbon-cutting ceremony was held with participation from Everise executives as well as representatives from government agencies and partner organizations.
Everise reports high satisfaction among both employees and customers. It holds a Glassdoor rating of 4.8 out of 5 stars in the Philippines outsourcing industry and has achieved a Net Promoter Score (NPS) of 70%. The company has received several awards recognizing its focus on employee well-being and diversity initiatives.
Individuals interested in job opportunities can visit the Everise Careers Page for more information or to apply online.
Founded in 2016, Everise operates globally across eight markets with approximately 19,000 agents serving clients in various sectors including healthcare, logistics, insurance, financial services, and technology.
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