Duolingo, the popular language-learning platform, addressed its users in a series of posts following an AWS outage that affected its services. The company provided updates on streak preservation and service restoration through social media.
On October 20, 2025, Duolingo posted a message to reassure users about their progress: "PSA: your streaks will be saved! thank you for your patience #awsoutage https://t.co/tYvfLwzikJ". Later that day, Duolingo followed up with another post stating, "thank god they didn’t take this one https://t.co/NCTrZq5bzF https://t.co/UXzsBSaIn4".
By October 21, 2025, Duolingo announced the restoration of its online services and compensation for affected users: "We're back online! We’ve issued affected learners a free Streak Freeze to help protect their streaks.
We're also aware of issues for some learners' streak freezes and gems, and we're working on a fix. https://t.co/dvJxzYCmz4".
AWS outages have previously impacted major platforms worldwide by causing temporary service disruptions and data accessibility issues. Companies often provide updates via social media during such events to keep users informed about ongoing resolutions and compensatory measures.
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