Energuate has announced the implementation of a new technology known as OMS (Outage Management System) to improve the quality and reliability of its electricity service. The company stated that this step is part of its digital transformation efforts, aiming to connect customers and support their needs through technological innovation.
OMS is designed to detect faults in the electricity distribution system, quickly identify necessary repairs, and direct crews to affected locations. According to Energuate, this ensures that power can be restored efficiently for households experiencing outages.
"OMS helps in detecting faults in the electricity distribution system, quickly identifying the work that needs to be done and directing crews to the location, ensuring that light shines again in homes," said an Energuate representative.
The company emphasized that OMS goes beyond being just a technological tool. "More than technology, it is a commitment to Guatemalan families and guarantees that the energy that lights up their lives arrives with quality," according to Energuate. The system features a predictive engine that integrates and analyzes technical information, allowing for rapid assignment of repair teams so households can maintain continuous service.
Energuate highlighted the added security and peace of mind provided by these innovations. "This system gives security and peace of mind to families. With each innovation, we increase the effectiveness of solutions with which we reaffirm our commitment to excellence in service and customer satisfaction," stated Energuate.
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