Energuate expands its customer service network with more payment points across Guatemala

Energuate has expanded its customer service network in Guatemala, increasing the number of payment points and customer service centers. The company now offers 17,823 locations for bill payments and operates 87 customer service centers across the country.

The network includes proprietary offices, partner offices, and Municentros, which are designed to provide support and address customer inquiries efficiently. These centers are strategically located to ensure that people throughout Guatemala have access to necessary services regardless of their geographic location.

In 2024, Energuate opened new Municentros in San Luis (Petén), Pachalum (Quiché), San Andrés Villaseca (Retalhuleu), and La Unión (Zacapa). The company stated that these new facilities reflect ongoing efforts to expand its presence and improve the experience for customers in all regions.

Additionally, commercial offices were inaugurated in Nueva Concepción (Escuintla) and Morales (Izabal), further strengthening the company's service network. According to Energuate, these actions demonstrate a commitment to meeting customer needs and improving quality of life.

"We started the year with a firm commitment to our customers' well-being by bringing services closer to communities. With 17,823 available payment points and 87 customer service centers, we position ourselves as leaders in accessibility and convenience for users," said an Energuate representative.

"Our customer service network includes proprietary offices, partner offices, and Municentros designed to resolve questions and provide efficient support. These centers are strategically located so that all Guatemalans have access to necessary services regardless of their geographic location," added the representative.

"2024 ended successfully for ENERGUATE, highlighted by the opening of new Municentros in San Luis (Petén); Pachalum (Quiché); San Andrés Villaseca Retalhuleu; and La Unión (Zacapa). These new facilities reflect the company's ongoing effort to expand its presence and improve our customers' experience in all regions."

"In addition, commercial offices were inaugurated in Nueva Concepción (Escuintla) and Morales (Izabal), further strengthening the service network. These efforts are evidence of dedication to meeting our customers' needs and improving their quality of life."